Frequently Asked Questions
Walk-in appointments:
We offer same day sick appointments for established patients with urgent needs. Just call early as possible to schedule an appointment and we will make every attempt to accommodate your needs.
What if I need to see a doctor after hours?
For your convenience we offer evening appointments on Tuesday until 7:00 p.m.
We also provide Saturday morning appointments from 9:00 a.m. to 12:00 p.m. once every other month.
What if I need Emergency Care?
To provide adequately for your emergency medical needs, please contact us by telephone at (678)574-3000. Your call will be directed to our after hours service who will assist you with your call and transfer you to a nurse or physician as needed. For life-threatening emergencies (severe difficulty breathing, chest pain, unconsciousness, seizures, or severe head injury) call 911 immediately.
What age range do your physicians treat?
Primary Care Plus provides care from age 2 years old and on up. We take pride in providing comprehensive services for every stage of life.
When is my child due for immunizations?
Using our Electronic Medical Records and the Georgia Registry Immunizations and Transaction Service (GRITS) we assist you in keeping your children’s immunizations up to date and compliant with local schools.
How can I get a lab test?
For our patient’s convenience, we offer lab testing services at our office using our well qualified medical assistants and national lab companies.
How do I get my lab test results?
You will be notified of abnormal results within days after we review your results. Patients with abnormal lab results will be notified via telephone. All labs are also available on the patient portal. Primary Care Plus is proud to be using an electronic medical record system that has a direct interface with lab testing facilities which means that some lab test results can be received back the next day.
Do you accept Medicare and Medicaid Insurance?
Primary Care Plus believes that everyone is entitled to excellent healthcare regardless of their insurance. As a result, we proudly accept Medicare and all of the Medicaid insurances (Amerigroup, Peachstate, Wellcare, etc).
How can I get a prescription refilled?
Primary Care Plus utilizes Electronic Prescription Refills which allows us to send prescriptions to your pharmacy electronically. This prevents prescription errors and shorter wait time at your pharmacy. To prevent from being out of your medications, prescriptions renewals should be requested 2 to 3 days in advance of running out. Remember some medications can’t be called in to the pharmacy and an appointment must be made to obtain prescription refills.
What if I need to see a specialist?
As a primary care practice, we can take care of most of your health care needs. If for some reason you need additional medical care from a specialist we are able to give you a referral to a local specialist.